Liberty Mutual’s strategic aspirations required a continuous improvement mindset and a relentless customer focus. Managers needed to model these behaviors and manage their people in alignment with them. The “Managing @ Liberty Mutual” program was created to enable managers new to their role to manage their people and operations in ways consistent with these new values, principles, and expectations.
Southwest Airlines Case Study
Southwest Airlines integrated Abilitie’s Finance Challenge™ into its MIT II: Developing Legendary Leaders program to develop talent within the company. Southwest Airlines invests significantly in leadership development through a variety of learning experiences.